There’s two steps to processing a return. First, we need to receive your item, process your return and refund your purchase. Second, your credit card company will return the amount to you.
It typically takes us 5–6 days to receive your item, process your return and refund your card. Sometimes, during especially busy periods this can take us up to 10 business days.
Once we’ve finished our processing it can take your credit card company up to 3 business days to post the refund to your account.
If you have a damaged or defective item, contact firstname.lastname@example.org with a photo of the damage and your order number. We’ll take care of you!
Send us an email at email@example.com including the following information: the email address associated with your order, your confirmation number, and the item you ordered.
If your order hasn’t shipped, we can typically process cancellations within one business day. Please note that banking systems don’t update immediately and it may take up to 5 days to see the cancellation on your credit card statement.
If your order has already shipped you’ll need to return the item to receive a refund. Tap here to learn more about returns.
Good news, as long as the account you used when you made your purchase is still open we can refund to your account.
That means that even if the card has been lost, stolen on cancelled we can still refund your card.
Unfortunately we can’t refund your purchase to a different account or a card associated with a different account.
We’ve expanded and now offer shipping on a majority of our items to Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom. If you live outside of those countries and would like for us to let you know when we start shipping to your country sign up here.
We currently do not offer expedited shipping options. However, all items are shipped via standard ground shipping. It usually takes our warehouse partners 1 business day to process your order and 3 to 5 business days once shipped for items to reach destinations within the continental United States. That said, sometimes weather, traffic or high volumes will slow down shipping and it may take up to 10 business days to receive your order.
If you need to change the address on your order, please reach out immediately to firstname.lastname@example.org and provide us with the following:
Please note that unfortunately, we aren’t able to change delivery addresses for items that have already been shipped.
To check status of an existing order, visit the order status page. You will need your order confirmation number, which is the number in your purchase receipt email that starts with "CONF".
Please note if you ordered a backordered item and it is within the backorder period the item is most likely still on backorder. If the item arrives early it will be shipped on arrival and you will automatically receive a shipment notification. If you have not received a shipment notification, the item is either being processed for deliver or is still on backorder.
Tap here to learn more about how we handle backorders.
We’ve expanded and now offer shipping on a majority of our items to Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
International orders take approximately 8-24 business days to arrive. If there is a delay please contact customs or your local postal service as your order may be delayed for inspection or duties/taxes.
Please note that you are responsible for any tax, duty or brokerage charges that may arise due to your order.
If you need any help with your order please reach out to support email@example.com
Once your order has been shipped, we will automatically send you a shipment confirmation email that includes the tracking number.
Please note that it can take up to 48 hours for tracking numbers to become active. Unfortunately we can’t provide additional detail for you until the number becomes active.
If it has been longer than 48 hours and your tracking number still isn’t working contact us firstname.lastname@example.org.
We use a variety of shippers so be sure you are using the right shipping provider (UPS, FedEx, etc) as noted in your shipping confirmation email to check the status of your order.
Once you receive your shipping confirmation email, you should expect to receive your merch within 7 business days. A vast majority of in-stock orders are shipped out the next business day and received 3 to 4 business days after shipment.
Please note that it may take some in-stock items up to 10 business days to arrive - especially during peak shipping times, inclement weather or when shipping to remote locations within the United States.
Backorder or pre-order items are shipped according to the schedule provided in the item description.
Each successful order generates a unique purchase confirmation email that includes an order number as well as order description. If you received an email with the correct details about your order, your order has been placed and will be shipping according to the details contained in the email.
If you did not receive an email, either your order was not submitted correctly, you used a different email address for confirmation or the confirmation was caught by your spam filters.
To confirm your email address on file click the person icon in the top right of the search bar on any page on Merchbar.com or click the "settings" tab in the Merchbar iPhone app. Both screens will show you the email address where your confirmation will be sent.
If this is a different email than you would like please email email@example.com to request an email address update.
We know what its like to find the perfect item that you just have to have but find it is out of stock. If we have any estimate or indication of when it may become available again we always include it in the product description.
Unfortunately, that means if you don’t see an expected date in the product description we don’t have one.
The good news is we can automatically send you an email as soon as your favorite product comes back into stock. Simply click the Join Waitlist button for the product and fill out your information. We will send you an email as soon as the item comes back in stock. (Seriously, like 1 minute after we get more!)
Occasionally we run into delays with pre-ordered items. If you ordered a pre-ordered item and it has been more than 2 days since the date it was expected to be available and would like an update, we’d be happy to look into the situation for you and find out what’s going on. Just send us an email at firstname.lastname@example.org including your order confirmation number, your email address and the item you ordered.
Vinyl is all the rage these days and if you are the kind of person thats digging for rare or difficult to find records online you are probably aware that pretty much every single vinyl pressing factory in the world is running at or beyond capacity. That means changes, updates and unfortunately an overall general dash of uncertainty is involved in the timing with any backordered vinyl record.
We always update the listings with our most up to date expectation of delivery. The good news is that while sometimes the final ship date is later than our initial estimate but more often it is accurate or is occasionally shorter.
On rare occasions backorders for vinyl records take significantly longer than initially expected. If you find yourself in one of these situations here’s what we can do:
One important final note on vinyl backorders - occasionally we receive several small shipments of backordered records. If there are more pending orders than records in the shipment we send the records to the people that have been waiting the longest.
We work with our suppliers to ensure they give us the best possible estimates of arrival. That said, even with the best of intentions sometimes our initial estimates are wrong.
We recently conducted a review of how accurate our estimates were. Here are the results:
We only list items as backorders when our suppliers have told us they expect to get them back in stock. We work closely with them to ensure our information is up to date and do our very best to provide reliable estimates on when you can expect their arrival.
Sometimes bad things happen and we find out that we won’t be receiving a record we had expected to get. If this happens we will automatically cancel your order and refund your purchase to the original form of payment. As with other cancelations, due to the systems bands use, it may take up to 5 days for the refund to show up on your credit card statement.
Sometimes backordered records are new pressings, sometimes they are sourced from outside the United States. We are sure to list any details or information we have about the records in the product descriptions.
Sometimes our estimates for when we will receive backordered items are wrong and sometimes it takes longer than expected for us to receive backordered records.
If this happens the important things to know are:
Unfortunately it is rare we are able to get additional information about a vinyl record for you quickly. We work with several suppliers to offer the best selection of vinyl records but since we carry over 100,000 different tiles locating specific details can be incredibly time consuming (if not impossible).
If you have a question that is essential to your purchase we will do our very best to find the information for you but note it can take up to a week to hear back from our warehouse.
Unless the product description specifically states otherwise, all records are pressed on traditional black vinyl.
First of all, we’re super sorry this happened. There’s a weird quirk in the way vinyl records are packaged that leads to this unfortunate situation: Record pressers frequently re-use the exact same SKU for colored and non-colored editions of the record.
That means when we’re in the warehouse not only do the sealed albums look the same but they have exactly the same SKU. There’s literally no way for us to know what color the album is inside without us opening it - which defeats the purpose of selling you a brand new, unopened record.
Here’s what we can do: First, we’re going to make it right. If we have the non-colored edition listed for sale and the colored edition was more expensive we’re happy to refund the difference. If you only wanted the colored version we’re willing to make an exception to our vinyl record return policy and accept the return and provide you with a total refund.
Finally, we’d appreciate your help so we can keep this from happening to other vinyl lovers. If you ordered a colored edition of a record and a black edition showed up and you’d like to keep it, please let us know so we can update the description and ensure other buyers don’t have the same problem.
Since we work with a few suppliers of vinyl records it is possible that two identical records are listed or priced differently. More often than not there are subtle differences between the records that are detailed in their product descriptions.
We are happy to help if you have questions about an item but please note that it can take up to a week to find answers to specific questions (if at all).
Sometimes there aren’t any images available of this record.
This really comes down to one thing: Nick Hornby… more specifically, Hi Fidelity. Well even more specifically Jon Cusack’s character from the movie Rob Gordon. Where does Rob work? In a record store. Rob works in a record store so he can talk about records all day. He listens to music, he helps people find great new artists, he makes the perfect mix tape.
He’s great but he’s not who you want running a giant warehouse with half a million records, signed guitars, limited edition posters and Lady Gaga halloween costumes while managing all the complexities and maintaining the 99.999% accuracy you need.
And frequently the people that are really world-class exceptional at running warehouses may know the difference between a Stratocaster and a Les Paul something like determining the pressing number of an imported record is a bit more nuanced.
Because of this, it typically takes a while for the support team on the other end of your email to work with the team in the warehouse to track down exact answer your questions... and sometimes we just aren’t able to do it.
We’re happy to do whatever we can but know it frequently takes several days to track down answers to some questions. We all appreciate your understanding.
Buy with confidence. Because we work directly with artists and their official merchandise providers Merchbar always mirrors the exact prices available in the artists’ official stores.
Find an item cheaper on an artist’s website? Reach out to us and we’ll sort it out immediately!
Merchbar accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards.
Please note, credit cards must be issued in the same country as the shipping address.
For many locations, Merchbar will automatically preview prices to your local currency. We currently support Australian Dollars, British Pounds, Canadian Dollars, Euros and New Zealand Dollars.
These previews are based on continually updating exchange rates and will closely mirror the final charge you will see from your banking institution. Please note all transactions are charged in USD and the exact exchange rate will be determined by your bank.
Merchbar has partnered with a large number of artists, merch companies, record labels and a wide range of distributors around the world. If you work with a merch company or your merch is managed by a label or distributor, Merchbar likely has an existing partnership with your merch provider - all you need to do is ask them to make your merchandise available on Merchbar.
Merch companies, Labels or Distributors
Artists/Managers that already sell merch online
Artists/Managers with merch but don’t sell online
Artists/Managers without merch
Good news, all artists and merch companies that partner with Merchbar will automatically have their merchandise listed on Spotify.
If you’d like to find out more about joining Merchbar click here.
Merchbar is obsessed with merch. From our very first day, we’ve been totally focused on helping artists and merch companies unlock the full potential of selling merch online and helping fans discover and buy their next favorite piece of merch.
And it’s a surprisingly complicated challenge.
Matching a fan with a piece of merchandise they will love is a surprisingly complicated task that depends on a lot of different factors including things like which artist manufactured the item, item type, how new an item is, design, time of year, available sizes, price, backorder duration, shipping costs and more.
And that’s just the half of it - different fans prefer different types of merch depending on their gender identity, location and many more factors.
Merchbar uses data to help fans discover and buy merch they will love. Said simply, different fans will likely see different items - the items they will be most interested in and ultimately most likely to purchase.
If you have questions or a specific request about merch visibility or listings, please email us at email@example.com.
To improve the quality of data used in algorithms that generate merch recommendations it is recommended that artists establish and maintain a social media presence, get people and press talking about their music and encourage fans to buy their merch from Merchbar.
It is completely free for artists, labels, merch companies and merch distributors to join Merchbar and there are no up-front costs or additional fees to list your products.
Merchbar only makes money by taking a small percentage of purchases made on Merchbar. If you work with a merch company, label or distributor - they are likely already managing the cost associated with listing and selling products on Merchbar.
If you’d like to learn more about joining Merchbar click here.
Merchbar works with many of the world’s top merch companies including Perryscope, Bravado, Live Nation Merchandise, Araca, Firebrand Live, Sony Music, Warner Music, Red Star and many more.
To find out if your merch company is a Merchbar partner please email us at firstname.lastname@example.org.
Once you have joined Merchbar and your products are being listed, it typically takes 2–3 business days for your items to appear on Spotify.
Please use this form to let us know you need an item removed.
Merchbar currently ships merchandise to the United States, Canada, Australia, New Zealand, Sweden and United Kingdom.
We are in process of adding support for even more countries, if you’d like to be notified when new countries are available please click here.
Please note, occasionally some artists or items may not be available for shipment to all countries.
We’re happy to help. Please email us at email@example.com and we will get right back to you.
Be the first to know about new merchandise from your favorite artists with our Merch Alert program. Sign up for Merch Alerts here and we will automatically send you personalized emails as soon as new merch comes in for any of your favorite artists on Merchbar.
We’re always working hard to add new artists and their merchandise to the Merchbar store. We would also love to hear from you and which artists you are looking for so please drop us a line at firstname.lastname@example.org.
Also, remember to subscribe to our newsletter for news about new items, new artists, special promotions and events.
To create an account just start the purchase process on any item. Don’t worry, your account will be created once you enter your password - long before you have to submit an order or your card is charged.
Merchbar helps artists, artist representatives, labels and merch companies sell more merch by helping fans discover and purchase merchandise from the artists they love.
Merchbar has a massive discovery network and audience of music fans looking for new merch from their favorite artists. Here are some of our distribution channels:
Merchbar.com & Merchbar for iPhone Merchbar listings reach millions of fans each month through Merchbar.com and the Merchbar for iPhone, iPhone app that has been featured by Apple over 35 times, including Best New App, Best New Music App, Best New Shopping App.
Personalized Merch Alerts Merchbar users love music and new music merch - so much that Merchbar created a product just for these fans that allows them to sign up for personalized notifications whenever their favorite artists have new merch available.
Search & Social Optimization All Merchbar listings are optimized for discovery and sharing on all the major networks including Twitter cards, Facebook item-previews, Pinterest product listings and Google product metadata among others.
Partner Syndication & Listings Merchbar is Spotify’s official merch partner providing optimized merch listings for over 35,000 artists. Merchbar also works with Shazam, Bandpage and other companies to list products on Shazam, YouTube, Kik and other platforms.
All product listings are dynamic and optimized in real-time to ensure new products are featured, sold-out products are swapped out for available products and other products are tested to maximize user engagement and sales.
All of this, Automatically Not only are all discovery features included for all Merchbar partners, they happen automatically as part of the Merchbar system. Merchbar does all of this by integrating with merch companies and existing artist ecommerce systems to track inventory in realtime, identify new products, trending products, pre-orders, backorders and other product details.
Merchbar’s pricing was set from the beginning to align our incentives with the incentives of the artists and their teams - Merchbar only makes money by taking a percentage of completed transactions on the Merchbar platform.
We only make money when artists make money.
Merchbar doesn’t charge an application fee, setup fee, listing fee or monthly fee for listings, they only charge commission on transactions they facilitate on the Merchbar platform.
Merchbar gets product listing information, images, inventory levels and other key information by integrating directly with ecommerce platforms (like Shopify and Magento), logistics providers, wholesalers, distributors and artists’ official stores.
Merchbar then uses this data to list products on the Merchbar platform and across our distribution partners.
When customers find something they want to buy orders take place on Merchbar and are submitted via out integrations for drop-shipping by our partners.
This allows Merchbar to removes the need for management to manually update listings, personally manage profiles and duplicate the work of creating product links across several channels.
Merchbar works to create a single unified destination for fans to discover and buy their favorite artists’ merchandise and vinyl. To do this Merchbar partners with many sources of official, authentic and licensed merchandise including direct partnerships with artists and artists’ representation as well as partnerships with record labels, merch companies and official distributors.
Unfortunately we aren’t able to provide item specific source information. If you are an artist or artist representative and have concerns about the authenticity of products listed on Merchbar please contact our Artist Relations team at email@example.com or click here to learn how to request removal of a product.
Because of Merchbar’s deep integrations with our partners, not only can we automatically import product details, images and prices, we monitor many other details about merchandise not previously known, such as product newness, inventory levels and the number of variants available.
This allows Merchbar to programmatically identify new and interesting offers and automatically feature them with no manual action from management or artists needed.
When items sell out or only have one or two non-popular sizes (XS for example) Merchbar automatically detects this and updates the listings to available items.
Between album or tour cycles Merchbar automatically updates listings to keep items fresh and maximize conversions.
Before we answer this question, it is very important to understand how Merchbar works. If you don’t know, you can read a quick background here.
In nearly all cases new merchandise will automatically be featured, but if you’d like to personally make our team aware of new products, please email our artist relations team at firstname.lastname@example.org.
Specific requests must be made at least one full week prior to launch to ensure time for processing.
Merchbar seeks to give fans one unified destination to discover and buy all of the authentic, new and licensed merchandise available from their favorite artists. To do this we partner with a wide range of artists, merch companies, record labels, distributors, manufacturers, wholesalers and retailers to source items.
This means that in addition to working directly with artists to list products from their official stores, Merchbar also sources merchandise and vinyl from companies that work with artists’ merch companies and record labels. This allows us to maximizing the number of products we offer fans and in turn, maximize the revenue we generate for artists.
Each partner has been carefully vetted to ensure the authenticity of the products they retail and their good-standing with the rights holders they represent.
If there’s a product listed on your page that you don’t recognize it is likely being sourced from one of our distributor or retailer partners that works with your label or merch company.
We’re sorry but we can’t provide item-specific source information at this time.
It is rare, but occasionally product listings don’t port over to Spotify. If you are in this position please reach out to our artist relations team at email@example.com and we will get it fixed for you straight away.
We work hard to ensure the authenticity of every product on Merchbar but if for some reason you would like a product removed, please fill out this form. We are usually able to process requests within 2 business days.
Please note, only counterfeit, unauthorized, bootleg or otherwise illegitimate products are eligible for removal. If you don’t recognize a product or know where we are sourcing a product from, please see this answer.